EVO processes in 150+ currencies across 50 markets worldwide
Through its European subsidiary, EVO operates as a principal member of MasterCard Worldwide and Visa Europe. RaiseDonors has partnered with EVO merchant services to facilitate the merchant account services thru Authorize.net.
When EVO has finished provisioning your merchant account, you'll receive an email inviting you to your new (or existing) Authorize.net account. This is a great start - but it likely does NOT include all the features you need to go live as there are services specific to Authorize.net that are not available thru EVO.
EVO Merchant Services Check List
Below is a check list provided by RaiseDonors to ensure every appropriate feature with EVO is in place to go live with RaiseDonors.
Credit Cards
EVO facilitates all of the major card brands: Visa, MasterCard, Discover, Diners Club, and JCB along with the variations of each brand (ie: Reward cards, partner program cards, etc). These brands will be included by default with your EVO merchant account.
American Express
Since AMEX has its own authorization network, American Express credit cards are not enabled by default. You will want to ask EVO merchant services to enable AMEX in your account. It is OK to proceed without AMEX, but you will not be able to collect donations from donors using an AMEX credit card.
ACH/E-Check
EVO merchant services does not participate in any ACH/E-Check transactions. This service is provided directly thru Authorize.net.
Authorize.net Check List
Below is a check list provided by RaiseDonors to ensure every appropriate feature with Authorize.net is in place to go live with RaiseDonors.
Credit Cards
Ensure your EVO merchant account is listed as the merchant on file.
ACH/E-Check
Authorize.net has its own product offering for ACH/E-check services. Separately from EVO, you will need to enable ACH/E-Check services inside of Authorize.net if you wish to configure RaiseDonors to collect ACH/E-Check payments from your donors.
Additional Authorize.net services to consider
Below are 4 additional services you should consider enabling inside of Authorize.net.
Customer Information Manager
This allows you to tokenize the donor's payment information. This is a great feature to turn on inside of your Authorize.net account and the best part is, it's free!
Automated Recurring Billing (ARB)
This allows you to save payments from donors and create recurring schedules. This feature must be enabled for RaiseDonors to create recurring schedules for donors.
American Express
If you have enabled American Express in your EVO merchant account, ensure American Express is also configured inside of Authorize.net.
Auto Updater
Have you ever wished you could automatically update your donor's expiring credit cards? Or automatically collect their new card information when a donor receives a replacement card? Welcome to Authorize.net's auto updater service. If you'd like to utilize this feature, you'll need to subscribe to this service inside of Authorize.net.
Contact EVO
EVO Sales
• EcommerceSales@evopayments.com
• 877-897-9803
Underwriting
• UnderwritingSupport@evopayments.com
• 877-877-3737 Option 6
Customer Support
• CS@evopayments.com
• 866-808-4621 Option 2
Tech Support
• 866-808-4621 Option 3
PCI Compliance
• PCIDSSCompliance@evopayments.com
• 877-877-3737 Option 8
Risk Support
• RiskSupport@evopayments.com
• 877-877-3737 Option 5