Due to security and PCI compliance concerns, Authorize.net can only import PGP encrypted CSV files. Any other file type cannot be imported by Auth.net.
Authorize.net runs imports on Wednesday and Fridays. I
Here is a list of FAQ's from Authorize.net
Q: I would like to export my Data. How do I get started?
A: If you are inquiring on how to start your migration process, please contact the Authorize.Net Support Team, via Live Chat or by submitting a Support Case from the Merchant Interface. If you cannot access your account, or prefer to speak ot a live representative, Customer Support is available 24 hours a day, 7 days a week (closed major holidays).
U.S. Merchants: 1-877-447-3938
U.K./European Merchants: +44 (0) 203 564 4844
Australia/New Zealand Merchants: +61 1800 019 932
You can contact also email the migration team at Migrations@authorize.net.
Q: I'm looking to import my data from my current Payment Provider to Authorize.Net. How do I go about this process?
A: You will need to first initiate this process with your existing Provider, as they will need to export your data. They will then need to send us an email with information regarding your export, and we will process the import request on the next available date.
NOTE: You MUST have the Customer Information Manager (CIM) feature enabled, or else the import will fail.
Lastly, please reach out to our Customer Support team as they will need to open an import case on your behalf. You will be asked to provide the best email address on where we can send your import results to.
Q: My CIM data has been exported, and I have my files. How do I decrypt my CIM data?
A: Your CIM data has been encrypted with the PGP Key that was provided in your original ticket. You will need to use the same PGP Key to decrypt this data.
- My CIM export came with 2 files. Why?
A: This data may be separated into two sets of files: one for your Customer Payment Profiles (CPP) and a second for your Customer Shipping Profiles (CSP). They will share a CustomerProfileID number you can use to join the files. However, if you have a large amount of profiles, you may have more than 1 set of CPP profiles--each file will contain up to 100,000 profiles.
Q: I've received my Historical records, but am not sure how to open this file. What can I do?
A: First, you will want to use the most recent version of WinZip to unzip the file, for security reasons. You may download it at: http://www.winzip.com/win/en/downwz.htm
You will then use the password provided in a second email to open the file. The file type for this data is CSV.
Q: I've received my ARB subscription data, but would like to import this into my new Authorize.Net account. How do I go about that?
A: You can run a ARB Batch Upload request directly from your Authorize.Net Merchant Interface. You can review a sample template and additional instructions by visiting the following Knowledge Base article:
Q: I received a file from you guys, but I thought this was an Import Request?
A: You should have received a second email with instructions on how to access the file, as well as what this file contains. If you did not receive the second email, please review the following:
1) You will need to login to your Mail Express account to access the file. Simply click on the file link, and you can create an account if you do not already have one.
2) These files will contain the ID from your previous Payment Provider along with a new CustomerProfileID from within your new Gateway Account. This information may be used to map your customer information and make any updates to your system, if necessary.