Recurring Gift Schedules
In RaiseDonors, admin can be notified for newly created, deleted, and updated recurring schedules, and for successful and failed donations.
In the Outgoing Emails tab under System Settings, you'll find options to create Recurring donor notifications. Enabling these notifications allows admin on your team to be notified anytime a recurring schedule is created, updated/edited, suspended, or deleted. For example, if a donor's recurring charge fails, and the schedule is paused, enabling Updated recurring schedules will notify your team.
Once a donor initiates a dispute, your organization will receive an email from RaiseDonors with a link to the dispute in RaiseDonors and a PDF of the receipt as a download in the email.
In order to set these notifications, navigate to Notifications under System Settings. Enter the email(s) you wish to be notified under Payment Disputes.
If there are any errors or unsuccessful integrations, you are able to set notifications for your admin. These are integrations that have failed and need to be addressed.
In order to set these notifications, navigate to Notifications under System Settings. Enter the email(s) you wish to be notified under Unsuccessful Integrations.
Receiving Copies of Donor Emails
Your admin are also able to receive copies of the Thank you emails, recurring donation Thank You emails, Tribute Gift emails, and Upcoming Payment reminder emails that are automatically sent to donors. This will include any failed transactions too.
In order to ensure your admin receive Recurring donor notification and Recurring receipt copied emails, navigate to Outgoing Emails. You'll need to Enable each of these notifications and enter the email addresses below each.
Recurring Receipt (successful or failed)
Under the email editor, you'll find the field to enter admin email addresses